Terms of Use

These Terms of Use (the "Terms") form a binding agreement between you and YOMI AI INC. ("YOMI AI", "we", "us" or "our") governing your use of the Cloudo mobile application, our websites and all related services (together, the "Service"). These Terms also serve as the end user license agreement ("EULA") for the Cloudo application.

By downloading, installing, accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Entertainment only — no professional advice

Cloudo is provided strictly for entertainment, cultural and self-reflection purposes. BaZi charting, Liu Yao divination, fortune readings and all AI-generated commentary are not statements of fact and have no scientific or predictive validity. Nothing in the Service is medical, psychological, health, legal, financial, investment, tax, insurance, employment, immigration or relationship advice, and it must not be relied on as a substitute for advice from a qualified professional.

• Make no important decision on the basis of the Service. You are solely responsible for your own decisions and their consequences.
• We make no representation or warranty that any reading, prediction, date, "lucky" element or answer is accurate, reliable or will come true.
• If you are experiencing a medical or mental-health emergency, or are in crisis, contact your local emergency number or a qualified professional immediately. The Service is not an emergency, counselling or crisis-support service and does not monitor your messages for signs of distress.
• You may not use the Service, or its output, to make or influence decisions about another person’s credit, employment, housing, insurance, education, healthcare, immigration status or legal rights, or to provide professional advice to others.

2. Eligibility

You must be at least 13 years old to use the Service (16 in the European Economic Area, the United Kingdom and any other jurisdiction with a higher digital-consent age, unless a parent or guardian consents on your behalf). You must be 18 or otherwise of legal age in your jurisdiction to make any purchase. By using the Service you represent that you meet these requirements and that you are not barred from using it under any applicable law.

3. The Service

The Service currently provides: calculation of a BaZi (Four Pillars) chart from birth details you enter; interpretive readings and long-form reports generated from that chart; a Liu Yao divination feature initiated by a physical shake gesture; a conversational AI guide that answers questions in character; and the ability to save charts for yourself and, subject to your plan, for other people. Features, limits and content may change, be added or be removed at any time as described in Section 14.

4. Your account

• You must provide accurate registration information and keep it current. You are responsible for all activity under your account and for keeping your credentials secure. Notify us at support@yomiai.net if you suspect unauthorised use.
• You may not create multiple accounts to obtain additional free credits or trials, and you may not sell, transfer or share your account.
• You may delete your account at any time from Me → Settings → Delete Account. Deletion is permanent and removes your charts, conversations and reports. Deleting your account does not cancel your Apple subscription and does not entitle you to a refund — cancel the subscription separately in your Apple ID settings.

5. Information about other people

If you enter another person’s birth details to create a chart for them, you confirm that you have that person’s informed consent, or that you are their parent or legal guardian. You are responsible for any information about a third party that you submit, and you will indemnify us in accordance with Section 13 for claims arising from information you submit without authority.

6. Subscriptions, credits and purchases

6.1 Plans

• Free. Registration includes a one-time allocation of complimentary credits, access to a limited portion of each report, and a limited number of daily divination casts.
• Member (auto-renewing monthly subscription). A monthly allowance of credits, access to the full set of reports, an increased daily divination allowance, and an increased number of saved profiles for other people.
• Super Member (auto-renewing monthly subscription). A larger monthly credit allowance, unlimited divination casts, and the largest number of saved profiles for other people.

The title, duration, price and exact contents of each plan are displayed on the subscription screen in the app and on the App Store product page before you purchase, in your local currency. Prices vary by country and are inclusive of applicable taxes where required.

6.2 Billing, auto-renewal and cancellation (Apple App Store)

• Payment is charged to your Apple Account at confirmation of purchase.
• Subscriptions renew automatically for the same period and at the then-current price unless auto-renewal is turned off at least 24 hours before the end of the current period.
• Your Apple Account is charged for renewal within 24 hours prior to the end of the current period.
• You can manage or cancel your subscription, and turn off auto-renewal, at any time in Settings → [your name] → Subscriptions on your device. Cancelling stops the next renewal; it does not cancel or refund the period already paid for, and you keep access until the end of that period.
• If a free trial is offered, any unused portion of a free trial period is forfeited when you purchase a subscription to that content, where applicable.
• Price changes take effect at the next renewal after notice is given as required by Apple and by law; you may cancel before the change takes effect.

6.3 Credits

• Credits are a limited, revocable, non-transferable licence to access digital features within the Service. Credits are not money, not property, have no cash value, cannot be redeemed for cash, and cannot be sold, transferred or exchanged with any other person.
• Subscription credits are granted for each billing period and do not carry over to the following period unless the app expressly states otherwise. Complimentary credits may expire as stated at the time they are granted.
• Credits are consumed by features such as conversations with the AI guide, generating long-form reports and unlocking divination interpretations. The current cost of each action is displayed in the app.
• Unused credits are forfeited when your account is deleted or terminated for breach of these Terms.

6.4 One-time unlocks and refunds

• Certain reports may be unlocked by a one-time in-app purchase, which does not consume credits and grants access to that report for as long as your account remains active.
• All purchases are processed by Apple, and refunds are handled by Apple in accordance with the Apple Media Services Terms and Conditions. We cannot issue refunds for App Store purchases. Requests may be made at reportaproblem.apple.com. Except where required by mandatory consumer law, all purchases are final. Nothing in these Terms limits any statutory right of withdrawal or cancellation you may have as a consumer.

7. AI-generated content

• Responses and reports are generated by artificial intelligence and may be inaccurate, incomplete, inconsistent between sessions, or offensive despite our safeguards. Do not treat them as fact.
• You are responsible for how you use any output, including if you share it with others.
• We may impose usage limits, rate limits and safeguards, and may refuse to generate content that we consider unlawful, harmful or contrary to these Terms.

8. Acceptable use

You agree not to, and not to permit anyone else to:

• use the Service for any unlawful, fraudulent, deceptive or harmful purpose, or in violation of any applicable law or export-control or sanctions rules;
• present readings from the Service as professional advice, verified fact, or as a service you are qualified to sell or provide to others;
• harass, threaten, defame or invade the privacy of any person, or submit another person’s information without their permission;
• attempt to obtain credits or paid features without payment, exploit bugs, or circumvent any usage limit, paywall, entitlement check or security measure;
• access the Service by automated means (bots, scrapers, crawlers), or use it to build, train or benchmark a competing product or model;
• reverse engineer, decompile, disassemble or attempt to derive the source code, models, prompts or algorithms of the Service, except to the extent this restriction is prohibited by applicable law;
• copy, resell, sublicense, rent, lease or commercially exploit the Service or its content without our written permission;
• upload malware, or interfere with or place unreasonable load on our infrastructure or that of our providers;
• remove, obscure or alter any proprietary notice, or misrepresent your affiliation with us.

9. Your content and our licence

You retain ownership of the information and messages you submit ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit and process Your Content solely in order to operate, secure, support and improve the Service, and to comply with law. This licence ends when you delete Your Content or your account, except for copies retained as described in our Privacy Policy. You represent that you have the rights necessary to submit Your Content.

10. Our intellectual property

The Service, including its software, design, interfaces, text, images, illustrations, character personas, report structures, and the "Cloudo" name and logos, is owned by YOMI AI INC. or its licensors and is protected by intellectual property law. Subject to these Terms, we grant you the licence described in Section 16.2. No other rights are granted, whether by implication, estoppel or otherwise. Underlying traditional metaphysical concepts are part of the public cultural domain; our particular expression, presentation and software are not.

11. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access, with or without notice, if you materially breach these Terms, if we reasonably suspect fraud, abuse or unlawful use, or if required by law. We may also discontinue the Service in whole or in part with reasonable prior notice. On termination, Sections 1, 5, 9, 10, 12, 13, 15, 16 and 17 survive. If we terminate your account without cause, we will refund the pro-rated unused portion of a paid subscription period where required by law; if we terminate for your breach, no refund is due.

12. Disclaimers

THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND. To the fullest extent permitted by law, we disclaim all warranties, express, implied or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, secure, error-free, or that any reading, prediction or AI output will be accurate, complete, reliable, or will come to pass. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you, and nothing here limits rights you have under mandatory consumer protection law.

13. Limitation of liability and indemnity

To the maximum extent permitted by law, YOMI AI INC., its officers, employees, agents and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill, opportunity, or for any decision you take or refrain from taking in reliance on the Service, even if advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid to us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

These limitations do not exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded. If you are a consumer in a jurisdiction that does not permit these limits, they apply only to the extent permitted there.

You agree to indemnify and hold harmless YOMI AI INC. from any claim, damages, liability and reasonable legal fees arising from your misuse of the Service, your breach of these Terms or of any law, your submission of another person’s information without authority, or your reliance on, or communication to others of, output from the Service.

14. Changes to the Service and to these Terms

We may modify the Service, including plan contents, credit costs and feature limits. Where a change materially reduces what a paid plan provides, we will give reasonable prior notice and the change will apply from your next renewal, so that you may cancel before it takes effect. We may also update these Terms; we will post the updated version with a new "Last updated" date and, for material changes, give notice in the app or by email at least 7 days before they take effect. Continuing to use the Service after that date means you accept the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and the exclusive venue for disputes is the state and federal courts located in Delaware. If you are a consumer resident in the European Economic Area, the United Kingdom or another jurisdiction whose law grants you the protection of your local mandatory rules and courts, nothing in this section deprives you of that protection, and you may bring proceedings in the courts of your place of residence. Before filing any claim, you agree to contact us at support@yomiai.net and to attempt in good faith to resolve the matter informally for 30 days. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16. Apple App Store — additional terms

The following terms apply to the Cloudo application obtained through the Apple App Store and, where they conflict with other provisions of these Terms, they prevail with respect to that application.

16.1 Acknowledgement

These Terms are concluded between you and YOMI AI INC. only, and not with Apple Inc. ("Apple"). We, not Apple, are solely responsible for the Cloudo application and its content. These Terms do not provide for usage rules for the application that conflict with the Apple Media Services Terms and Conditions.

16.2 Scope of licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Cloudo application on any Apple-branded product that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the application may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.

16.3 Maintenance and support

We are solely responsible for providing any maintenance and support services for the application. Apple has no obligation whatsoever to furnish any maintenance or support services in relation to the application.

16.4 Warranty

Apple has no warranty obligation whatsoever with respect to the application. In the event of any failure of the application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the application to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the application. Any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to any warranty are our sole responsibility.

16.5 Product claims

We, and not Apple, are responsible for addressing any claims by you or any third party relating to the application or your possession and use of it, including: (i) product liability claims; (ii) any claim that the application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation, including in connection with the application’s use of any HealthKit or HomeKit framework (the application does not use these frameworks).

16.6 Intellectual property claims

In the event of any third-party claim that the application or your possession and use of it infringes that third party’s intellectual property rights, we, and not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such claim.

16.7 Legal compliance

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

16.8 Developer contact

For any question, complaint or claim regarding the application, contact YOMI AI INC. at support@yomiai.net.

16.9 Third-party terms

You must comply with applicable third-party terms of agreement when using the application (for example, your wireless data plan terms).

16.10 Third-party beneficiary

You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

17. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service and supersede any prior agreement on that subject.
• Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in force.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control.
• Language. These Terms are made in English. Any translation is provided for convenience only, and the English version prevails in the event of a conflict.

18. Contact us

YOMI AI INC.

Support and legal notices: support@yomiai.net