Sign-in help
If you cannot sign in, first check that you are using the same method you used when you created your account — email and password, or Google sign-in. If you signed up with email, make sure your address is confirmed; we send a confirmation message when you register. If the message has not arrived, check your spam folder before requesting a new one.
If you signed in with Google, use the same Google account each time. Still stuck? Email us at cloudosupport@yomiai.net and include the email address on your Cloudo account.
Subscriptions
Cloudo subscriptions are purchased through your Apple Account and managed by Apple. You can review your plan, change it, or turn off auto-renewal at any time in Settings → [your name] → Subscriptions on your iPhone or iPad. The plan names, prices and billing periods shown in the app and on the App Store product page are the authoritative description of what each plan includes.
Restoring purchases
Purchases are tied to the Apple Account that made them. Sign in to Cloudo on your device with the same Apple Account, then use the restore option in the app to recover your previous purchases. If you use multiple Apple Accounts, make sure you are signed in to the one used for the original purchase before restoring.
Cancellation
To cancel, open Settings → [your name] → Subscriptions on your device, select Cloudo, and turn off auto-renewal. Cancelling stops the next renewal; you keep access until the end of the period you have already paid for. Deleting the Cloudo app — or deleting your Cloudo account — does not cancel your subscription.
Apple refund requests
Because subscriptions are billed by Apple, refund requests are handled by Apple. You can request a refund directly from Apple at reportaproblem.apple.com. If you need help preparing a request, email us at cloudosupport@yomiai.net.
Account deletion
You can delete your Cloudo account at any time from Me → Settings → Delete Account in the app. Deletion is permanent and removes your charts, conversations and reports. Deleting your account does not cancel your Apple subscription — cancel that separately in your device settings. See our account deletion page for details.
Privacy requests
For questions about your data, or to make a privacy request, read our Privacy Policy and email us at cloudosupport@yomiai.net with the email address on your account. You can also review our Terms of Use at any time.